Delete your Clazuno account

Delete your account in the app

1. Open Clazuno and go to Settings.
2. Under Support, tap Delete account.
3. Type DELETE to confirm.

If you can't use the app

Email dpo@clazuno.com from the email address on your account, with the subject "Delete my account". We will confirm your identity and complete the request within 30 days.

Delete some of your data without deleting your account

Email dpo@clazuno.com from the email address on your account and say which information you want removed (for example, your photo, address or date of birth). We will confirm your identity and complete the request within 30 days.

If the information was entered by your coach, such as session logs, progress or coach notes, please ask your coach first. Your coach is responsible for that information, and we will support them in responding.

Some records, such as invoices and payment records, are kept as described below.

What is deleted when you delete your account

Your name, email, phone number, photo, date of birth, address, notification settings and calendar links are removed or anonymised, and you are signed out. If you manage children's profiles, those are removed too.

What is kept

• Records that other people's accounts depend on, such as invoices, payment records and attendance, are kept without your name, as needed for accounting and legal obligations, including your coach's.
• Backups are cleared within 90 days.
• Payment providers, such as Stripe, keep their own records under their own policies.

Section 10 of our Privacy Policy explains how long we keep data.

Before you delete your account

• Coaches with upcoming sessions must cancel them or notify clients first.
• Settle anything outstanding between coach and client first, such as unused prepaid sessions or unpaid invoices. Those arrangements are between the coach and the client, and deleting a Clazuno account does not cancel them.
• If you are on a paid plan, deleting your account stops future billing. Fees already paid are not refunded, and a founding rate cannot be reinstated afterwards.

Questions

For questions about your data, email our Data Protection Officer at dpo@clazuno.com. For anything else, email zuno@clazuno.com. See also our Privacy Policy and Terms & Conditions.