Terms & Conditions

1. Who we are and what this covers

Clazuno Pte. Ltd. ("Clazuno", "we", "us") provides a business-management platform for independent coaches and instructors, including Zuno, our AI assistant. These Terms govern your use of the platform (the "Service").

By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

In these Terms, "client", "learner" and "student" all mean the same thing: a person being coached.

There are three kinds of users:

• Coaches — independent instructors who run their business on Clazuno.
• Parents — adults who hold an account to view and manage a child's coaching activity.
• Clients (learners or students) — the people being coached. Clients aged 13 and over may hold their own account. Children under 13 do not hold accounts; a parent or guardian manages their profile, or their coach enters their details. See section 2.

2. Eligibility and age

• Clazuno is for people aged 13 and over.
• You must be at least 18 to create a coach or parent account.
• People aged 13 to 17 may hold their own client account, and we ask that a parent or guardian knows and agrees.
• Children under 13 may not hold an account and do not sign in. A parent or guardian may manage a child's profile from their own account, or a coach may enter a child's details with the parent or guardian's consent.
• Coaches who add a person under 18 must obtain a parent or guardian's consent first and are responsible for keeping it.
• Parents and guardians of someone under 18 may ask us to access, correct or delete that person's data by emailing dpo@clazuno.com.
• If we learn that a person under 13 holds an account, we will close it and delete or move the data under a parent's account.
• By creating a client account, you confirm that you are 13 or older and, if you are under 18, that a parent or guardian agrees. By creating a coach or parent account, you confirm that you are 18 or older.

3. Accounts

• Age requirements are set out in section 2.
• You are responsible for keeping your login secure and for everything done under your account.
• You must give accurate information and keep it up to date.

4. The coach–client relationship (important)

Clazuno is a tool that coaches use to run their business. We are not a party to any agreement between a coach and their clients or the clients' parents. Coaching services, session content, pricing, scheduling promises, refunds between a coach and their client, and the quality of coaching are entirely between the coach and the client or parent.

We are not responsible for, and do not endorse, any coach's services.

5. Coach responsibilities

If you are a coach, you agree that:

• You have the right to add each client (or a client's parent) to Clazuno.
• For any client under 18, you have obtained the necessary consent from that client's parent or legal guardian before entering their information into Clazuno. You are responsible for keeping that consent, and you can produce evidence of it if asked. Each time you add or invite a client under 18, you confirm that you have that consent.
• You will only enter client information that you are entitled to hold and process.
• You are the party responsible (the "controlling organisation") for the client data you put into Clazuno. Clazuno processes that data on your instructions, as set out in the Privacy Policy.
• You will not use the Service to send spam, unlawful content, or anything that harms a client.

If a parent or client asks you to stop using their data or delete it, you are responsible for acting on that request and, where needed, instructing us.

6. Zuno (our AI assistant)

Zuno helps you run your business — briefing you each morning, keeping you updated on your schedule and any changes, sending invoices and payment reminders on your behalf, and drafting personal messages for your approval.

• Zuno can make mistakes. Anything Zuno drafts is for you to review, not professional advice. You are responsible for checking it before you act on it or send it.
• Automatic messages. Zuno sends invoices, payment reminders and session reminders automatically, on the schedule and settings you choose. Reminders may be sent by WhatsApp, email or app notification.
• Personal messages. Anything personal, such as a message to a parent about a difficult topic, is drafted by Zuno and only sent once you approve it.
• Session summaries. You write your own session summaries and decide what is shared with the client. Zuno does not write them for you.
• Some Zuno actions send content to a third-party AI provider (currently Anthropic's Claude API) to generate a response. See the Privacy Policy for details.

7. Plans, payments and subscriptions

Clazuno offers a Free plan and a Pro plan. What each plan includes, and any limits, are shown on our pricing page. We may change plans, limits and prices with reasonable notice, subject to the founding-cohort terms below.

• Founding cohort. Coaches in the founding cohort receive Pro free until 31 January 2027. We will tell you your founding rate at least 30 days before any charge applies. Your founding rate is guaranteed for 24 months from your first payment. After that, we will give you at least 90 days' notice of any change, and your price will never be higher than the standard Pro price. If you move to Free or close your account, the founding rate ends and cannot be reinstated. Nothing is charged unless you choose a paid plan.
• Limited places. Founding cohort places are limited. We decide who is admitted and may close the cohort at any time, including when the stated number of places is filled or at public launch. Closing the cohort does not affect the founding terms of coaches already admitted.
• Paid plans are billed on a subscription basis through our payment provider (Stripe). Prices and billing frequency are shown before you subscribe.
• All fees are non-refundable except where a refund is required by law. Cancelling stops future billing; it does not refund the current period.
• No commission on your invoices. Clazuno charges 0% commission on payments your clients make to you. Payment providers charge their own card-processing fees on online payments, and those fees still apply.
• Payments between a coach and their clients (for example, session invoices) are handled through the coach's own payment setup. Online payments are processed by Stripe. Clazuno does not store full card numbers. Clazuno is not the merchant for those payments and is not responsible for them.
• You are responsible for any taxes that apply to you.

8. Acceptable use

You agree not to:

• Break the law or infringe anyone's rights using the Service.
• Upload harmful code, or try to break, overload, or reverse-engineer the Service.
• Use the Service to harass, harm, or exploit any person, especially a minor.
• Resell or white-label the Service without our written agreement.

We may suspend or close an account that breaks these Terms.

9. Your content and our platform

• You keep ownership of your content (your business info, session logs, messages, client data you enter).
• You give us a licence to host, process, and display that content only as needed to run the Service for you and as described in the Privacy Policy.
• We own the Service itself — the software, Zuno, our branding, and design. You get a limited right to use it while your account is active.

10. Availability and changes

The Service is provided "as is." We are still building Clazuno with our founding cohort, so features may change, break, or be removed. We don't promise uninterrupted or error-free service.

• We may update, add, or remove features at any time.
• We may change these Terms. If we make a material change, we'll give reasonable notice. Continuing to use the Service means you accept the change.

11. Limitation of liability

To the maximum extent allowed by law:

• We are not liable for indirect, incidental, or consequential losses (for example, lost profits or lost data), or for anything arising from the coach–client relationship.
• Our total liability to you for any claim is capped at the greater of (a) the amount you paid us in the 3 months before the claim, or (b) SGD 100.

12. Indemnity

You agree to cover us for claims and costs arising from: your breach of these Terms, your content, your coaching services, or your failure to obtain the consents you promised (including parental consent for minors).

13. Ending your account

• You can delete your account at any time in the app (Settings, then Support, then Delete account), or by emailing dpo@clazuno.com from the address on your account. Step-by-step instructions are on our Delete your account page.
• If you are a coach with upcoming scheduled sessions, you must cancel them or notify your learners before your account can be deleted.
• Deleting your account cancels any paid subscription, and no further charges are made after deletion. Fees already paid are not refunded except where a refund is required by law (see section 7).
• We can suspend or close your account if you break these Terms or if we stop offering the Service.
• What happens to your data when your account is deleted or closed is described in the Privacy Policy, under "Deleting your account and data".

14. Governing law

These Terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction.

15. Contact us

Clazuno Pte. Ltd., Singapore

zuno@clazuno.com

For questions about your personal data, contact our Data Protection Officer, Chirag Kotak, at dpo@clazuno.com.